Refund policy

At Squooshies, we want you to love your order! 
We carefully check and package every Squooshie before it leaves us, but we understand that sometimes things don’t go as planned.

Returns

We accept return requests within 7 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, where applicable.

• You must provide proof of purchase or your order number.

• You must contact us before returning an item so that we can approve and arrange the return.

Items that have been used, damaged after delivery, altered, or returned without prior approval may not qualify for a refund.

Damaged or Incorrect Items

If your Squooshie arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include your order number and clear photos of the item and packaging so we can assist you as quickly as possible.
Once we have reviewed the issue, we may offer a replacement, refund, or another suitable solution.

Change-of-Mind Returns

If you simply change your mind, you may request a return within the return period, provided the item meets our return conditions.
Return delivery costs for change-of-mind returns are the responsibility of the customer.
Original delivery fees are non-refundable unless the item was incorrect, damaged, or defective.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.
Approved refunds will be processed back to the original payment method. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain opened or used products may not be eligible for return unless they are defective.
Sale or clearance items may also be marked as final sale and will not be eligible for change-of-mind returns.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will do our best to cancel it. Once an order has been dispatched, our normal returns process will apply.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection laws, including the Consumer Protection Act and, where applicable, the Electronic Communications and Transactions Act.

Need Help?

Have a problem with your order? Please contact the Squooshies team with your order number and details of the issue.
We’ll do our best to get things sorted so you can get back to enjoying your Squooshies!